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Service

From dunning letters and amicable collections to formal litigation, our debt collection products and professionals support you through the world’s time zones, currencies, jurisdictions and languages.

Amicable Debt Collections

We help you promote and retain positive working relationships with your customers by providing non-contentious solutions through our amicable commercial debt collection services.

The point when a trade invoice becomes overdue is the time you need to start chasing payment. At Collections, we recognise this first stage of debt collection and can provide a valuable opportunity for you to enhance your relationship with your customer. Something as simple as a repayment plan or negotiations brokered locally to your customer in their own language often yields the best debt recovery results without the need to resort to more expensive litigation. There is no single reason why an invoice may remain unpaid; therefore we believe there should be no single approach to resolving the debt.

How  Pinrong China Amicable Debt Collections can benefit your business

Amicable Debt Collections

Our professional team understands and promotes the value of your ongoing business relationships. We are proactive in seeking amicable solutions that promote positive working relationships for you and your customer. We work closely with you to achieve the outcome you want. In some cases, for example, simply the act of outsourcing the debt recovery process to us enables you to carry on with your normal relationship and for business to continue smoothly for you. In other instances, we support you through dispute resolution.

Working with your debtors wherever they are in the world

With our international network of locally based debt collection professionals, we provide trade invoice collection services through 96% of the world’s countries. Whether a domestic or international debtor, we’re able to resolve most outstanding debt issues in their own language and in keeping with local laws and practices.

Integrated commercial collection solutions to optimise your cash flow

We operate the most integrated collections network in the industry with the support our international team of debt collection specialists and our worldwide IT infrastructure. We act promptly on receipt of a notification of non-payment, regardless of time zones, freeing your business from the effort and resource needed to chase unpaid invoices or monitor payment plans across time zones, languages, customs and jurisdictions. With access to our online portal Collect@Net you may monitor your account at any time or place convenient to you.

Swift international payment of collected debts direct to your accounts

Our automated domestic and cross-border accounting processes enable the prompt payment of multi-currency collected monies into your accounts. This ensures international money transfers are made without delay.

Our experienced professionals accompany you throughout debt collection proceedings

In addition to 24/7 access to Collect@Net, where you can review and manage your debt collection cases, we support you throughout the entire process from first party collections, to dispute registration and resolution, to the monitoring of payment plans and collection of payment. If for any reason the amicable approach doesn’t work, we’re able to escalate debt recovery proceedings quickly and professionally and provide you with options for legal action.

2、First Party Collections

First Party Collections provides professional accounts receivable management. We enable you to focus on your core business activities, while helping you maintain confidence in your credit processes.

The point when a trade invoice becomes overdue is the time you need to start chasing payment. At Pinrong  Collections, we recognise this first stage of debt collection and can provide a valuable opportunity for you to enhance your relationship with your customer. Something as simple as a repayment plan or negotiations brokered locally to your customer in their own language often yields the best debt recovery results without the need to resort to more expensive litigation. There is no single reason why an invoice may remain unpaid; therefore we believe there should be no single approach to resolving the debt.

Outstanding and unpaid invoices can be a normal part of business operations. With robust accounts receivable management, however, the majority of outstanding invoices do not turn into business debts. The Pinrong  Collections First Party Collections Service provides you with the opportunity to benefit from the skills of our professional accounts receivable team, and frees your time to concentrate on your key business areas.

How Pinrong  First Party Collections can help your business avoid bad debts

Sending invoice status reminders to your customers is just one of several effective steps that can help prevent an invoice from becoming overdue. Our First Party Collection team can provide professional representation of your company and timely communications with your customer. In addition to providing a customer-reminder service for all of your invoices, this can help enhance your processes and the image your business presents.

Our early intervention and implementation services include:

Complete project governance – our proactive approach creates systems that provide a complete overview and help prevent unpaid invoices from going unnoticed.

Creation of an automated ERP information exchange - our Enterprise Resource Planning software helps streamline processes and enables synchronised payment reporting across your portfolio.

Customisation of collection processes - our trained personnel deliver a service customised to your needs, including professional representation of your company and timely communication with your customers.

Testing, development and translation – all processes are tested at the development stage to ensure smooth working practice. In addition, support and training material is provided for your staff in their local language as necessary.

All our services are provided by our local Atradius Collections team. Our First Party Collections service includes:

Collection activities, including the swift payment of multi-currency collected monies into your accounts

Dispute registration

Payment plan monitoring

Provision of invoice copies

Unmatched posting resolution

Block order list reviews

Submission of Collect Letters (final demand letters)

If an invoice remains unpaid despite all First Party Collection efforts, our professional Debt Collections team is well-placed to escalate collection processes, from initial Amicable Collection activities through to Legal Collection and, if necessary, Insolvency Services.

Legal Collections

Pinrong  Legal Collections helps you take action against your debtor, wherever they are in the world. We provide professional advice, expected outcomes and access to a global network of lawyers.

Order to cash cycle

Pinrong Legal Collections: legal debt collection support throughout the world

Legal Collections

Our Legal Collections team focuses on supporting you in overcoming the challenges of taking legal steps against your debtors. This is often the best route forward once Amicable Debt Collection attempts have been exhausted, but pose unique difficulties. These may include language barriers and varying laws in different jurisdictions, or implementing appropriate legal debt collection activities, such as the work of bailiffs.

The Atradius Collections legal department works with a network of specialist law firms to enable you to initiate legal activities in 96% of the world’s countries.

Our legal team additionally provides you with professional advice on the feasibility of your legal action and insight into the expected outcome. Linked together in an integrated network to deliver a flexible international solution, our team provides special and detailed local expertise. This covers a diverse range of individual business cultures, debt collection laws and regulati­ons.

Our Legal Collection services activities include:

Advice on possible legal action and the expected outcome

Access to our legal networks including: lawyers, knowledge and expertise

Legal collection activities (bailiff, court action and enforcement measures)

Accompanying you throughout the legal proceedings

Cost effective action due to preferential rates pre-negotiated with legal practices。

We publish the International Debt Collections Handbook to provide you with additional support in understanding the more complex aspects of legal collection cases. The Handbook contains an overview of both amicable and legal procedures for 42 countries and is available on request. Contact us for your copy of the International Debt Collections Handbook.

Invoice Checking

Our Invoice Checking service is designed to support factoring companies by helping them to scrutinise invoices, including looking into the commitment and ability of the customer to pay.

Order to cash cycle debt collections

Pinrong  Invoice Checking: providing support to factors

Invoice Checking

Invoice Checking is a simple and cost effective way for a factoring company to investigate the business transactions and invoices presented by clients or prospective clients.

The circumstances in which, as a factor, you may wish to verify invoices include:

Examination of invoice integrity prior to offering credit to a supplier

An on-going invoice audit programme to check invoices raised by clients

A review of the receivables portfolio to assess a client’s credit management process

Invoice Checking provides valuable information on the status of an invoice and signals a warning when receivables are disputed or goods are undelivered.

Mitigating global trading risks

As part of the global network at Atradius Collections, our Invoice Checking service applies to transactions and invoices in 96% of the world.

The use of Invoice Checking  will support you in:

Invoice fraud prevention

Increasing the capability to finance or take risk on client portfolio

Enhancing the risk mitigation process and minimising operational losses

Security in financing international trade

Managing your account online

Our globally integrated online invoice software, Collect@Net gives you access to the latest status updates and reports on your financed portfolio. In addition to ease of use, with 24/7 accessibility, Collect@Net enables you to upload batch files complete with contacts and receive status updates about invoices being checked.

Insolvency Services

As a global debt collection firm with a worldwide network of lawyers and experienced professionals we are well placed to make claims on your behalf against bankrupt debtors wherever they are located.

Order to cash cycle

Making claims against domestic and international bankruptcies

Insolvency Services

If your customer goes bankrupt before they have paid for your goods or services, you should be able to minimise your losses through the bankruptcy process. However, bankruptcy procedures are often lengthy and cumbersome and can include an added level of complexity when dealing with a debtor located abroad.

Our experienced team of insolvency professionals and lawyers are located throughout the world to support you in both domestic and international claims.

Our Insolvency Services can provide you with:

Guidance and support through the various international claims processes

Swift action – when a company goes into liquidation, it is important to place your claim quickly to increase the chance of settlement

Making a claim – we will make a claim on your behalf, monitor progress and provide you up ongoing reports

Removing the barriers associated with international insolvencies such as differing legislation, language and local procedures

Standby Servicing

Our Standby Service monitors your financed portfolio. It automatically activates collection activities once a trigger event occurs, providing you with our local and international collection expertise.

Pinrong  Standby Servicing: enhanced security and asset-backed securitisation

Standby Servicing

Prompt action taken when your customer signals financial problems is one of the most effective ways to minimise risk when your customer goes bankrupt.

To that end, our Standby Service is designed to monitor the status of your customers and the market, and is ready for action when any triggers are set off. Our Standby Service can be applied to any stage of the entire order-to-cash cycle, from invoice to litigation.

Aimed at financial institutions, this service provides additional security in the event a customer runs into problems. It is available in a single module or as complete cover. We initiate local or international collection activities with agreed timescales (any configuration can usually be activated within 48 hours).

Our Standby Service provides additional security and enables financial institutions and factoring companies to offer Asset-Backed Securitisation programmes on the basis of our strong ratings.

2018-10-10